What We Collect
We collect "Personal Information" when you register or request other information from us like names, addresses, e-mail addresses, or phone numbers, as well as other non-public information. This information is used to ensure a quick, efficient flow of products and services to you. Your personal information are never rented, sold or traded to third parties.
We collect "Anonymous Information" like click-stream data such as referring URL, browser and platform, time of visit, pages visited and searches performed. These data is gathered to help us improve the performance of our website and offer better services to you. We analyze this data to establish trends and help us improve your online experience. Aggregated data may be used to solicit ads from potential advertisers and business partners. This data will be used in strict conformity with our privacy policy.
We collect and use Personal Information and Anonymous Information as described in this Privacy Policy from users of the oemscart ("users"). By using our services or submitting personal information through the service, you expressly consent to the processing of your personal information according to this privacy policy.
- Information you provide — Account details, profile information, communications, and payment information.
- Information collected automatically — Log data, device information, and usage data.
- Cookies and similar technologies — Session data, preference data, and analytics.
How We Use Your Information
We use the information we collect to operate and improve the Service, communicate with you, and comply with legal obligations. Specifically, we use your data to:
- Provide, maintain, and improve the Service.
- Process transactions and send related information, including purchase confirmations and invoices.
- Send technical notices, updates, security alerts, and support messages.
- Respond to your comments, questions, and requests.
- Monitor and analyse trends, usage, and activities in connection with the Service.
- Detect and prevent fraudulent transactions and other illegal activities.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
When you request deletion of your account, we will delete or anonymise your personal data within 30 days, unless we are required to retain it for legal purposes.
- Active account data is retained until account deletion request.
- Backup copies may be retained for up to 90 days after deletion.
- Legal retention periods may apply for compliance purposes.
- Anonymous data may be retained indefinitely for analytics.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — request deletion of your personal data ("right to be forgotten").
- Restriction — ask us to limit how we process your data in certain circumstances.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing of your data for direct marketing purposes.
Security
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (TLS), encryption at rest, access controls, and regular security assessments.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
- Data encrypted using AES-256 at rest and TLS 1.3 in transit.
- Regular security audits and penetration testing.
- Access restricted to authorized personnel only.
- Incident response plan in place for data breaches.
Children's Privacy
The Service is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.
- No intentional collection of data from children under 13.
- Parents/guardians may request deletion of child's data.
- Educational resources about online safety available upon request.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team. We are committed to addressing your privacy concerns promptly and transparently.
For general privacy inquiries, our support team is available 24/7 via email. Legal matters regarding data protection should be directed to our Privacy Officer using the contact information provided.
We take data protection seriously. If you believe your data has been mishandled or these policies have been violated, please contact us immediately with relevant details.
- Privacy Officer: privacy@oemscart.com
- Customer Support: support@cvHub.com
- Response time for privacy inquiries: 2-3 business days
- For urgent data protection matters, please use the subject line 'URGENT - DATA PRIVACY'
- All privacy-related disputes will be handled under applicable data protection laws